Hands-on WordPress maintenance for UK businesses
WordPress Care Plans
Monthly maintenance and direct WordPress support for business websites that need to stay secure, current and reliable.
30 years’ experience. Safe updates. Clear monthly plans. Support from Neil.
WordPress website care for businesses that rely on their site
A business website needs attention after launch. WordPress core, themes and plugins continue to change, while backups, forms, security and performance can develop problems without an obvious warning.
My WordPress care plans provide planned monthly maintenance and direct support. I handle the work personally, make practical decisions about updates and explain anything that needs attention. The service is for businesses that rely on their website, not hobby sites or owners looking only for the cheapest automated update package.
Because I work across WordPress web design, development, SEO and conversion, I can distinguish routine maintenance from a repair, improvement or larger rebuild. That keeps the plan focused and makes the next decision clearer when a problem falls outside normal care.
Care plan key facts
- Service: WordPress care, maintenance and monthly support
- Provider: Neil Patmore
- Experience: 30 years in web design and development
- Availability: UK businesses, with Neil based in Guildford
- Plans: Essential £180, Growth £360 and Premium £600 per month
- Getting started: an existing website review before ongoing cover begins
What proper WordPress care includes
Care means more than pressing an update button. The work below is based on the existing service and is applied according to the chosen plan and the needs of the website. My guide to what a WordPress care plan includes explains the usual scope and limits in more detail.
Routine maintenance
- WordPress core, theme and plugin updates
- Scheduled backups and basic recovery support
- Security monitoring and practical checks
- Uptime and performance awareness
Support and website checks
- Performance and contact-form checks on Growth Care
- Small content changes where included in the plan
- Support for questions and minor website issues
- A clear monthly maintenance review
Updates should be checked, not simply switched on
Updates can create conflicts between WordPress, a theme, plugins and the hosting environment. A usable backup should exist before a higher-risk change, and important site functions should be checked afterwards.
The sensible response is not always to install an update immediately. It may be better to delay it, replace an unsupported component or investigate a conflict first. I do not claim that every change is tested on a staging site; the approach depends on the website, the plan and the risk involved.
Hands-on care, not an automated update subscription
I am directly responsible for the work. Your website is not passed through a ticket queue or handed to a junior team, and you are not left with an automated report that hides the decisions behind it.
I consider the website as a business asset. Maintenance decisions take account of its structure, plugins, forms, performance, search foundations and enquiry journey. When something needs repair, improvement or a rebuild outside the plan, I explain the issue and the sensible options.
This hands-on judgement is why the service is positioned above commodity maintenance packages. It is direct support from an experienced WordPress specialist, with clear communication when the website needs more than routine care.
Care plan, hosting or website repair?
A care plan maintains the WordPress application and provides ongoing support. It covers planned care rather than a one-off fault. The comparison guide explains why WordPress hosting and a care plan cover different things.
Managed WordPress Hosting keeps the website available on a server and looks after the hosting environment.
Website repair deals with a specific failure, inherited problem or unstable build. A broken or compromised website may need repair before it can join a care plan.
SEO Services improve search visibility and are separate unless a limited check or report is explicitly included in the agreed plan.
Choose the right WordPress care plan
The three monthly plans reflect how much attention and hands-on support a website needs. I confirm the appropriate level after reviewing the current setup and any existing problems. The guide to WordPress maintenance costs in the UK explains why prices vary between automated maintenance and hands-on support.
Essential Care
£180/month
Best for: Smaller brochure and service websites that need dependable updates, backups and routine checks.
- WordPress core, theme and plugin updates
- Scheduled backups
- Basic security checks
- Monthly maintenance review
- Support for routine questions and minor issues
Not included: Small content changes and development work are not automatically included.
Growth Care
£360/month
Best for: Active lead-generation websites that need routine care plus regular content or technical help.
- Everything in Essential Care
- Additional hands-on support
- Small content changes
- Performance and contact-form checks
- Investigation of routine update conflicts
Not included: Larger development, redesign and ongoing SEO work are scoped separately.
Premium Care
£600/month
Best for: Complex, ecommerce, membership or business-critical websites that need greater attention, subject to an initial review.
- Everything in Growth Care
- Priority support
- More update and improvement time
- Deeper monthly checks
- Practical recommendations for next steps
Not included: WooCommerce or complex-site cover is agreed only after the setup and risks have been reviewed.
What every plan has in common
- Direct support from Neil
- Updates handled carefully
- Backups and practical monitoring
- Clear communication
- Problems reported honestly
- Approval before chargeable out-of-scope work begins
Before a website joins a care plan
I first review the current WordPress setup. That includes access, hosting, backups, plugins, themes, PHP compatibility and any known issues that could affect safe ongoing maintenance.
I then confirm the appropriate plan, agree the scope and configure the maintenance and monitoring tools needed for future care. Existing faults are separated from work that belongs within the ongoing plan.
A care plan is not retrospective insurance for an already broken or compromised website. Pre-existing problems may require separate paid repair, cleanup or rebuild work before ongoing cover begins. The initial review is not a promise of a free full technical diagnosis.
What is not automatically included
- Pre-existing faults
- Malware cleanup or emergency recovery
- Major redesign, development or new functionality
- Premium plugin or theme licences
- Hosting unless separately agreed
- SEO campaigns or large content projects
- Third-party service costs
- Work beyond the agreed plan allowance
I explain out-of-scope work and agree the cost before it begins.
What happens each month
- Backups and monitoring are checked.
- Updates are reviewed and applied safely.
- Important site functions are checked.
- Performance, security and technical issues are reviewed.
- Included support or content work is completed.
- I report what was done and flag anything requiring a decision.
The precise mix and depth of work depends on the website and chosen plan. This is a practical process, not a claim that every check runs at the same frequency for every site.
Direct WordPress support from Neil
You contact me directly, and I build up an understanding of the website and its history. There is no agency handover and no need to explain the same context to a different person each time.
I can distinguish routine maintenance from a repair, improvement, SEO task or rebuild. If additional work is sensible, I explain why, define the scope and agree it with you before it is charged.
If you are deciding whether ongoing care fits the wider website plan, you can also review my main Web Design service or book a short call.
Frequently Asked Questions
What is a WordPress care plan?
A WordPress care plan is an ongoing maintenance and support service. It keeps routine updates, backups, checks and agreed support work organised after a website launches, with Neil responsible for the work rather than leaving it to unattended automation.
What does a WordPress care plan include?
Every plan includes core, theme and plugin updates, scheduled backups, security checks and a monthly maintenance review. Growth and Premium add greater hands-on support, content changes and deeper checks. The exact scope is confirmed after the website review.
How much does a WordPress care plan cost?
Essential Care is £180 per month, Growth Care is £360 per month and Premium Care is £600 per month. The current service is offered on a cancel-anytime basis rather than an annual contract. The appropriate plan and any initial repair work are confirmed after the website review.
Is website hosting included?
Hosting is separate unless it is specifically agreed as part of your arrangement. Hosting keeps the website available on a server; a care plan maintains the WordPress application and provides ongoing support.
Can you take over a WordPress site you did not build?
Yes, subject to an initial review. Neil checks the current setup, access, hosting, backups, plugins, themes, PHP compatibility and known problems before confirming whether the site is ready for ongoing care.
What happens if an update breaks the website?
Updates are reviewed rather than applied blindly. A backup should be available before a higher-risk change, and important functions are checked afterwards. If an update causes a problem, Neil assesses whether to roll it back, delay it or investigate the conflict. Work caused by a pre-existing fault may be separate.
Are content changes included?
Small content changes are included on Growth and Premium Care within the agreed level of support. Larger content projects, redesign work, new functionality and work beyond the plan allowance are discussed and priced separately before they begin.
Do you support WooCommerce or complex WordPress websites?
Potentially, but cover is not automatic. Ecommerce, membership and business-critical websites need an initial review so their complexity, integrations and support requirements can be understood before the plan and scope are agreed.
Keep your WordPress website properly looked after
Tell me what your website does, how important it is to the business and what support you need. I’ll recommend the sensible care plan or explain what must be fixed first.